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Let’s Get in Touch

Have a question? Feel free to get in touch with us!

Customer reference will be found on your invoices and statements, if you do not have that information, then state the subject that you wish to communicate to us.

Have you downloaded the Leaseholders Guide? (Click the button below)

*We dont share your personal info with anyone. Check out our privacy policy for more information.


You can contact us in many ways to give us your feedback.

By phone

Call our customer services team on: 0843 289 3075
Tell us why you are unhappy and what you want us to do. They can often sort the problem out immediately.

Email: see above

In writing

Write to: Customer Services, Compass Property Management Ltd, Meadow View House, 191 Queens Road, Norwich. NR1 3PP

Please provide as much detail as possible as this will make it easier for us to respond to your complaint.

What’s Next After Our Informal Complaints Process?

If the above procedure has been followed and you are not satisfied, you can request a formal complaint form. This will need to be completed and returned to the above postal address. Once your complaint has been logged, it will be processed to the “designated person” stage whereby this will be internally reviewed. After this internal procedure has been completed you can, if still not satisfied go to a recognised Industry Regulator or Body of which we are a member:

The Property Redress Scheme.

For more information on this option please get in touch with us or contact them directly. Their contact details are:

Phone: 0333 321 9418.

* Please note that this body will normally only deal with your case if you have been through all the stages of our formal complaint’s procedure.


Company Registered England
Company No: 8500909

Registered with:
PRS Property Redress Scheme
CMP Client Money Protect
ICO Information Commission

Contact Us

39B Cromer Road

North Walsham, Norfolk NR28 0HB

0843 289 3075