You can contact us in many ways to give us your feedback.
Call our customer services team on: 0843 289 3075
Tell us why you are unhappy and what you want us to do. They can often sort the problem out immediately.
Email: see above
Write to: Customer Services, Compass Property Management Ltd, Meadow View House, 191 Queens Road, Norwich. NR1 3PP
Please provide as much detail as possible as this will make it easier for us to respond to your complaint.
What’s Next After Our Informal Complaints Process?
If the above procedure has been followed and you are not satisfied, you can request a formal complaint form. This will need to be completed and returned to the above postal address. Once your complaint has been logged, it will be processed to the “designated person” stage whereby this will be internally reviewed. After this internal procedure has been completed you can, if still not satisfied go to a recognised Industry Regulator or Body of which we are a member:
The Property Redress Scheme.
For more information on this option please get in touch with us or contact them directly. Their contact details are:
Phone: 0333 321 9418.
* Please note that this body will normally only deal with your case if you have been through all the stages of our formal complaint’s procedure.